Terms of Service
Terms of Service
Effective Date: 23 April 2026
Effective Date: 23 April 2026
Effective Date: 23 April 2026
Effective Date: 23 April 2026
1. The Service
1. The Service
1. The Service
1. The Service
Tradais Digital ('we', 'us', 'our') provides a CRM platform that allows businesses ('Clients') to manage customer conversations, automate workflows, and communicate with their customers. The Service includes integration with Meta's WhatsApp Business Platform, enabling Clients to send and receive messages through their own WhatsApp Business numbers.
Tradais Digital ('we', 'us', 'our') provides a CRM platform that allows businesses ('Clients') to manage customer conversations, automate workflows, and communicate with their customers. The Service includes integration with Meta's WhatsApp Business Platform, enabling Clients to send and receive messages through their own WhatsApp Business numbers.
Tradais Digital ('we', 'us', 'our') provides a CRM platform that allows businesses ('Clients') to manage customer conversations, automate workflows, and communicate with their customers. The Service includes integration with Meta's WhatsApp Business Platform, enabling Clients to send and receive messages through their own WhatsApp Business numbers.
Tradais Digital ('we', 'us', 'our') provides a CRM platform that allows businesses ('Clients') to manage customer conversations, automate workflows, and communicate with their customers. The Service includes integration with Meta's WhatsApp Business Platform, enabling Clients to send and receive messages through their own WhatsApp Business numbers.
We act as a Tech Provider under Meta's WhatsApp Business Solution Partner program. Each Client connects their own WhatsApp Business Account (WABA) and remains the owner of that account and its content.
We act as a Tech Provider under Meta's WhatsApp Business Solution Partner program. Each Client connects their own WhatsApp Business Account (WABA) and remains the owner of that account and its content.
We act as a Tech Provider under Meta's WhatsApp Business Solution Partner program. Each Client connects their own WhatsApp Business Account (WABA) and remains the owner of that account and its content.
We act as a Tech Provider under Meta's WhatsApp Business Solution Partner program. Each Client connects their own WhatsApp Business Account (WABA) and remains the owner of that account and its content.
2. Account Registration
2. Account Registration
2. Account Registration
2. Account Registration
To use the Service you must:
To use the Service you must:
To use the Service you must:
To use the Service you must:
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Be at least 18 years old or of legal age in your jurisdiction
Be at least 18 years old or of legal age in your jurisdiction
Be at least 18 years old or of legal age in your jurisdiction
Be at least 18 years old or of legal age in your jurisdiction
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Provide accurate and complete account information and keep it up to date
Provide accurate and complete account information and keep it up to date
Provide accurate and complete account information and keep it up to date
Provide accurate and complete account information and keep it up to date
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Maintain the security of your credentials
Maintain the security of your credentials
Maintain the security of your credentials
Maintain the security of your credentials
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Be responsible for all activity under your account
Be responsible for all activity under your account
Be responsible for all activity under your account
Be responsible for all activity under your account
You must notify us immediately of any unauthorized access to your account.
You must notify us immediately of any unauthorized access to your account.
You must notify us immediately of any unauthorized access to your account.
You must notify us immediately of any unauthorized access to your account.
3. Acceptable Use
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Violate any law or regulation, including anti-spam laws (e.g., CAN-SPAM, TRAI, GDPR)
Violate any law or regulation, including anti-spam laws (e.g., CAN-SPAM, TRAI, GDPR)
Violate any law or regulation, including anti-spam laws (e.g., CAN-SPAM, TRAI, GDPR)
Violate any law or regulation, including anti-spam laws (e.g., CAN-SPAM, TRAI, GDPR)
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Send unsolicited or bulk commercial messages without the recipient's prior consent
Send unsolicited or bulk commercial messages without the recipient's prior consent
Send unsolicited or bulk commercial messages without the recipient's prior consent
Send unsolicited or bulk commercial messages without the recipient's prior consent
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Infringe intellectual property rights
Infringe intellectual property rights
Infringe intellectual property rights
Infringe intellectual property rights
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Transmit malware, phishing content, or harmful code
Transmit malware, phishing content, or harmful code
Transmit malware, phishing content, or harmful code
Transmit malware, phishing content, or harmful code
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Harass, threaten, or abuse others
Harass, threaten, or abuse others
Harass, threaten, or abuse others
Harass, threaten, or abuse others
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Scrape, reverse engineer, or interfere with the Service
Scrape, reverse engineer, or interfere with the Service
Scrape, reverse engineer, or interfere with the Service
Scrape, reverse engineer, or interfere with the Service
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Resell or sublicense the Service without written permission
Resell or sublicense the Service without written permission
Resell or sublicense the Service without written permission
Resell or sublicense the Service without written permission
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Use the Service to operate a messaging platform for third parties (you may use it only for your own business's communications)
Use the Service to operate a messaging platform for third parties (you may use it only for your own business's communications)
Use the Service to operate a messaging platform for third parties (you may use it only for your own business's communications)
Use the Service to operate a messaging platform for third parties (you may use it only for your own business's communications)
4. WhatsApp-Specific Rules
4. WhatsApp-Specific Rules
4. WhatsApp-Specific Rules
4. WhatsApp-Specific Rules
Because the Service uses Meta's WhatsApp Business Platform, you must also comply with the WhatsApp Business Messaging Policy and the WhatsApp Business Platform Terms (available at business.whatsapp.com/policy).
Because the Service uses Meta's WhatsApp Business Platform, you must also comply with the WhatsApp Business Messaging Policy and the WhatsApp Business Platform Terms (available at business.whatsapp.com/policy).
Because the Service uses Meta's WhatsApp Business Platform, you must also comply with the WhatsApp Business Messaging Policy and the WhatsApp Business Platform Terms (available at business.whatsapp.com/policy).
Because the Service uses Meta's WhatsApp Business Platform, you must also comply with the WhatsApp Business Messaging Policy and the WhatsApp Business Platform Terms (available at business.whatsapp.com/policy).
Key rules (summary, not exhaustive):
Key rules (summary, not exhaustive):
Key rules (summary, not exhaustive):
Key rules (summary, not exhaustive):
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You must obtain opt-in consent from every End User before sending them a message outside the 24-hour customer-service window
You must obtain opt-in consent from every End User before sending them a message outside the 24-hour customer-service window
You must obtain opt-in consent from every End User before sending them a message outside the 24-hour customer-service window
You must obtain opt-in consent from every End User before sending them a message outside the 24-hour customer-service window
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You must not send spam, scams, deceptive content, or prohibited-industry content (illegal drugs, weapons, adult services, etc.)
You must not send spam, scams, deceptive content, or prohibited-industry content (illegal drugs, weapons, adult services, etc.)
You must not send spam, scams, deceptive content, or prohibited-industry content (illegal drugs, weapons, adult services, etc.)
You must not send spam, scams, deceptive content, or prohibited-industry content (illegal drugs, weapons, adult services, etc.)
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Business-initiated messages outside the 24-hour window must use Meta-approved message templates
Business-initiated messages outside the 24-hour window must use Meta-approved message templates
Business-initiated messages outside the 24-hour window must use Meta-approved message templates
Business-initiated messages outside the 24-hour window must use Meta-approved message templates
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You are responsible for maintaining your quality rating; repeated blocks or spam reports from End Users may result in WABA suspension
You are responsible for maintaining your quality rating; repeated blocks or spam reports from End Users may result in WABA suspension
You are responsible for maintaining your quality rating; repeated blocks or spam reports from End Users may result in WABA suspension
You are responsible for maintaining your quality rating; repeated blocks or spam reports from End Users may result in WABA suspension
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Your WhatsApp usage costs are billed by Meta directly to your WABA payment method — not to us
Your WhatsApp usage costs are billed by Meta directly to your WABA payment method — not to us
Your WhatsApp usage costs are billed by Meta directly to your WABA payment method — not to us
Your WhatsApp usage costs are billed by Meta directly to your WABA payment method — not to us
Violations of WhatsApp policy may result in Meta disabling your WABA and, at our discretion, suspension of the Service.
Violations of WhatsApp policy may result in Meta disabling your WABA and, at our discretion, suspension of the Service.
Violations of WhatsApp policy may result in Meta disabling your WABA and, at our discretion, suspension of the Service.
Violations of WhatsApp policy may result in Meta disabling your WABA and, at our discretion, suspension of the Service.
5. Your Content and Data
5. Your Content and Data
5. Your Content and Data
5. Your Content and Data
5.1 Ownership
5.1 Ownership
5.1 Ownership
You retain all rights to data, messages, and content you upload to or generate through the Service ('Your Content').
You retain all rights to data, messages, and content you upload to or generate through the Service ('Your Content').
You retain all rights to data, messages, and content you upload to or generate through the Service ('Your Content').
You retain all rights to data, messages, and content you upload to or generate through the Service ('Your Content').
5.2 License
5.2 License
5.2 License
You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Your Content solely for the purpose of providing the Service.
You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Your Content solely for the purpose of providing the Service.
You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Your Content solely for the purpose of providing the Service.
You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Your Content solely for the purpose of providing the Service.
5.3 Responsibility
5.3 Responsibility
5.3 Responsibility
You are responsible for Your Content, including its legality, accuracy, and your right to use it. We do not routinely monitor Your Content but may remove it if we reasonably believe it violates these Terms.
You are responsible for Your Content, including its legality, accuracy, and your right to use it. We do not routinely monitor Your Content but may remove it if we reasonably believe it violates these Terms.
You are responsible for Your Content, including its legality, accuracy, and your right to use it. We do not routinely monitor Your Content but may remove it if we reasonably believe it violates these Terms.
You are responsible for Your Content, including its legality, accuracy, and your right to use it. We do not routinely monitor Your Content but may remove it if we reasonably believe it violates these Terms.
6. Privacy
6. Privacy
6. Privacy
6. Privacy
Our Privacy Policy (available at tradaisdigital.com/privacy) explains how we handle personal data. By using the Service, you consent to that policy.
Our Privacy Policy (available at tradaisdigital.com/privacy) explains how we handle personal data. By using the Service, you consent to that policy.
Our Privacy Policy (available at tradaisdigital.com/privacy) explains how we handle personal data. By using the Service, you consent to that policy.
Our Privacy Policy (available at tradaisdigital.com/privacy) explains how we handle personal data. By using the Service, you consent to that policy.
7. Fees and Payment
7. Fees and Payment
7. Fees and Payment
7. Fees and Payment
If you subscribe to a paid plan, you agree to pay the fees shown at signup. Fees are non-refundable except as required by law. We may change pricing with 30 days' prior notice.
If you subscribe to a paid plan, you agree to pay the fees shown at signup. Fees are non-refundable except as required by law. We may change pricing with 30 days' prior notice.
If you subscribe to a paid plan, you agree to pay the fees shown at signup. Fees are non-refundable except as required by law. We may change pricing with 30 days' prior notice.
If you subscribe to a paid plan, you agree to pay the fees shown at signup. Fees are non-refundable except as required by law. We may change pricing with 30 days' prior notice.
WhatsApp message fees are billed by Meta directly to the payment method attached to your WABA; we do not collect or pass through WhatsApp fees on Meta's behalf.
WhatsApp message fees are billed by Meta directly to the payment method attached to your WABA; we do not collect or pass through WhatsApp fees on Meta's behalf.
WhatsApp message fees are billed by Meta directly to the payment method attached to your WABA; we do not collect or pass through WhatsApp fees on Meta's behalf.
WhatsApp message fees are billed by Meta directly to the payment method attached to your WABA; we do not collect or pass through WhatsApp fees on Meta's behalf.
8. Third-Party Services
8. Third-Party Services
8. Third-Party Services
8. Third-Party Services
The Service integrates with third-party platforms, including Meta/WhatsApp and various cloud infrastructure providers. Your use of those platforms is governed by their own terms. We are not responsible for their availability, acts, or omissions.
The Service integrates with third-party platforms, including Meta/WhatsApp and various cloud infrastructure providers. Your use of those platforms is governed by their own terms. We are not responsible for their availability, acts, or omissions.
The Service integrates with third-party platforms, including Meta/WhatsApp and various cloud infrastructure providers. Your use of those platforms is governed by their own terms. We are not responsible for their availability, acts, or omissions.
The Service integrates with third-party platforms, including Meta/WhatsApp and various cloud infrastructure providers. Your use of those platforms is governed by their own terms. We are not responsible for their availability, acts, or omissions.
9. Intellectual Property
9. Intellectual Property
9. Intellectual Property
9. Intellectual Property
The Service, including software, design, and content we provide, is owned by Tradais Digital and its licensors. We grant you a limited, revocable, non-transferable right to access and use the Service in accordance with these Terms. No other rights are granted.
The Service, including software, design, and content we provide, is owned by Tradais Digital and its licensors. We grant you a limited, revocable, non-transferable right to access and use the Service in accordance with these Terms. No other rights are granted.
The Service, including software, design, and content we provide, is owned by Tradais Digital and its licensors. We grant you a limited, revocable, non-transferable right to access and use the Service in accordance with these Terms. No other rights are granted.
The Service, including software, design, and content we provide, is owned by Tradais Digital and its licensors. We grant you a limited, revocable, non-transferable right to access and use the Service in accordance with these Terms. No other rights are granted.
10. Termination
10. Termination
10. Termination
10. Termination
You may close your account at any time via the Service or by emailing connect@tradaisdigital.com.
You may close your account at any time via the Service or by emailing connect@tradaisdigital.com.
You may close your account at any time via the Service or by emailing connect@tradaisdigital.com.
You may close your account at any time via the Service or by emailing connect@tradaisdigital.com.
We may suspend or terminate your access if:
We may suspend or terminate your access if:
We may suspend or terminate your access if:
We may suspend or terminate your access if:
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You breach these Terms, applicable law, or WhatsApp policy
You breach these Terms, applicable law, or WhatsApp policy
You breach these Terms, applicable law, or WhatsApp policy
You breach these Terms, applicable law, or WhatsApp policy
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Meta or another upstream provider requires us to do so
Meta or another upstream provider requires us to do so
Meta or another upstream provider requires us to do so
Meta or another upstream provider requires us to do so
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We reasonably believe your use creates a risk of liability or harm
We reasonably believe your use creates a risk of liability or harm
We reasonably believe your use creates a risk of liability or harm
We reasonably believe your use creates a risk of liability or harm
Upon termination, we will delete Your Content in accordance with the retention schedule in our Privacy Policy.
Upon termination, we will delete Your Content in accordance with the retention schedule in our Privacy Policy.
Upon termination, we will delete Your Content in accordance with the retention schedule in our Privacy Policy.
Upon termination, we will delete Your Content in accordance with the retention schedule in our Privacy Policy.
11. Disclaimers
11. Disclaimers
11. Disclaimers
11. Disclaimers
The Service is provided 'as is' and 'as available' without warranty of any kind, express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. Message deliverability depends on Meta's WhatsApp Platform and is not guaranteed.
The Service is provided 'as is' and 'as available' without warranty of any kind, express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. Message deliverability depends on Meta's WhatsApp Platform and is not guaranteed.
The Service is provided 'as is' and 'as available' without warranty of any kind, express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. Message deliverability depends on Meta's WhatsApp Platform and is not guaranteed.
The Service is provided 'as is' and 'as available' without warranty of any kind, express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. Message deliverability depends on Meta's WhatsApp Platform and is not guaranteed.
12. Limitation of Liability
12. Limitation of Liability
12. Limitation of Liability
12. Limitation of Liability
To the maximum extent permitted by law, Tradais Digital is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability for any claim arising out of or relating to the Service shall not exceed the fees you paid us in the 12 months preceding the claim.
To the maximum extent permitted by law, Tradais Digital is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability for any claim arising out of or relating to the Service shall not exceed the fees you paid us in the 12 months preceding the claim.
To the maximum extent permitted by law, Tradais Digital is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability for any claim arising out of or relating to the Service shall not exceed the fees you paid us in the 12 months preceding the claim.
To the maximum extent permitted by law, Tradais Digital is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability for any claim arising out of or relating to the Service shall not exceed the fees you paid us in the 12 months preceding the claim.
Some jurisdictions do not allow these limitations; they apply only to the extent permitted by applicable law.
Some jurisdictions do not allow these limitations; they apply only to the extent permitted by applicable law.
Some jurisdictions do not allow these limitations; they apply only to the extent permitted by applicable law.
Some jurisdictions do not allow these limitations; they apply only to the extent permitted by applicable law.
13. Indemnification
13. Indemnification
13. Indemnification
13. Indemnification
You agree to defend, indemnify, and hold harmless Tradais Digital and its employees from any claim, demand, or liability (including reasonable legal fees) arising from Your Content, your violation of these Terms, or your violation of any applicable law or third-party right.
You agree to defend, indemnify, and hold harmless Tradais Digital and its employees from any claim, demand, or liability (including reasonable legal fees) arising from Your Content, your violation of these Terms, or your violation of any applicable law or third-party right.
You agree to defend, indemnify, and hold harmless Tradais Digital and its employees from any claim, demand, or liability (including reasonable legal fees) arising from Your Content, your violation of these Terms, or your violation of any applicable law or third-party right.
You agree to defend, indemnify, and hold harmless Tradais Digital and its employees from any claim, demand, or liability (including reasonable legal fees) arising from Your Content, your violation of these Terms, or your violation of any applicable law or third-party right.
14. Governing Law
14. Governing Law
14. Governing Law
14. Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes will be resolved exclusively in the courts of [Your City, e.g., Faridabad / Delhi], India.
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes will be resolved exclusively in the courts of [Your City, e.g., Faridabad / Delhi], India.
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes will be resolved exclusively in the courts of [Your City, e.g., Faridabad / Delhi], India.
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Disputes will be resolved exclusively in the courts of [Your City, e.g., Faridabad / Delhi], India.
15. Changes to These Terms
15. Changes to These Terms
15. Changes to These Terms
15. Changes to These Terms
We may modify these Terms. Material changes will be notified via email or in-product notice at least 14 days before taking effect. Continued use of the Service after such changes constitutes acceptance of the updated Terms.
We may modify these Terms. Material changes will be notified via email or in-product notice at least 14 days before taking effect. Continued use of the Service after such changes constitutes acceptance of the updated Terms.
We may modify these Terms. Material changes will be notified via email or in-product notice at least 14 days before taking effect. Continued use of the Service after such changes constitutes acceptance of the updated Terms.
We may modify these Terms. Material changes will be notified via email or in-product notice at least 14 days before taking effect. Continued use of the Service after such changes constitutes acceptance of the updated Terms.
If we make any changes to these Terms, we will notify you directly via email at the address associated with your account. We encourage you to keep your contact details up to date so you do not miss any important updates.
If we make any changes to these Terms, we will notify you directly via email at the address associated with your account. We encourage you to keep your contact details up to date so you do not miss any important updates.
If we make any changes to these Terms, we will notify you directly via email at the address associated with your account. We encourage you to keep your contact details up to date so you do not miss any important updates.
If we make any changes to these Terms, we will notify you directly via email at the address associated with your account. We encourage you to keep your contact details up to date so you do not miss any important updates.
16. Contact
16. Contact
16. Contact
16. Contact
Tradais Digital
Tradais Digital
Tradais Digital
Tradais Digital
Email:
Email:
Email:
Email:
Website :
Website :
Website :
Website :