Data Deletion Instructions
Data Deletion Instructions
Effective Date: 23 April 2026
Effective Date: 23 April 2026
Effective Date: 23 April 2026
Effective Date: 23 April 2026
Overview
Overview
Overview
Overview
Tradais Digital respects your right to control your personal data. This page explains how you, or a user of a business that uses our platform, can request deletion of your data.
Tradais Digital respects your right to control your personal data. This page explains how you, or a user of a business that uses our platform, can request deletion of your data.
Tradais Digital respects your right to control your personal data. This page explains how you, or a user of a business that uses our platform, can request deletion of your data.
Tradais Digital respects your right to control your personal data. This page explains how you, or a user of a business that uses our platform, can request deletion of your data.
Who This Applies To
Who This Applies To
Who This Applies To
Who This Applies To
•
Clients — businesses with accounts on our platform
Clients — businesses with accounts on our platform
Clients — businesses with accounts on our platform
Clients — businesses with accounts on our platform
•
End Users — customers who have messaged a business via WhatsApp through a Client using our platform
End Users — customers who have messaged a business via WhatsApp through a Client using our platform
End Users — customers who have messaged a business via WhatsApp through a Client using our platform
End Users — customers who have messaged a business via WhatsApp through a Client using our platform
What Data We Hold
What Data We Hold
What Data We Hold
What Data We Hold
See our Privacy Policy (tradaisdigital.com/privacy) for a full list. In short:
See our Privacy Policy (tradaisdigital.com/privacy) for a full list. In short:
See our Privacy Policy (tradaisdigital.com/privacy) for a full list. In short:
See our Privacy Policy (tradaisdigital.com/privacy) for a full list. In short:
•
For Clients: account details, business settings, data stored in your workspace, and logs
For Clients: account details, business settings, data stored in your workspace, and logs
For Clients: account details, business settings, data stored in your workspace, and logs
For Clients: account details, business settings, data stored in your workspace, and logs
•
For End Users: WhatsApp phone number, profile name (as provided by Meta), message history with a business that uses our platform, and media you sent
For End Users: WhatsApp phone number, profile name (as provided by Meta), message history with a business that uses our platform, and media you sent
For End Users: WhatsApp phone number, profile name (as provided by Meta), message history with a business that uses our platform, and media you sent
For End Users: WhatsApp phone number, profile name (as provided by Meta), message history with a business that uses our platform, and media you sent
How to Request Deletion
How to Request Deletion
How to Request Deletion
How to Request Deletion
If You Are a Client
If You Are a Client
If You Are a Client
If You Are a Client
You can delete your account and all associated data through either of the following methods:
You can delete your account and all associated data through either of the following methods:
You can delete your account and all associated data through either of the following methods:
You can delete your account and all associated data through either of the following methods:
Option A — Self-Service (Fastest)
Option A — Self-Service (Fastest)
Option A — Self-Service (Fastest)
•
Sign in to your Tradais Digital workspace
Sign in to your Tradais Digital workspace
Sign in to your Tradais Digital workspace
Sign in to your Tradais Digital workspace
•
Go to Settings → Account → Delete Account
Go to Settings → Account → Delete Account
Go to Settings → Account → Delete Account
Go to Settings → Account → Delete Account
•
Confirm the deletion request
Confirm the deletion request
Confirm the deletion request
Confirm the deletion request
Option B — Email Request
Option B — Email Request
Option B — Email Request
Send an email to connect@tradaisdigital.com from the address registered with your account with:
Send an email to connect@tradaisdigital.com from the address registered with your account with:
Send an email to connect@tradaisdigital.com from the address registered with your account with:
Send an email to connect@tradaisdigital.com from the address registered with your account with:
•
Subject line: Data Deletion Request — [Your Business Name]
Subject line: Data Deletion Request — [Your Business Name]
Subject line: Data Deletion Request — [Your Business Name]
Subject line: Data Deletion Request — [Your Business Name]
•
Your registered email address
Your registered email address
Your registered email address
Your registered email address
•
Your business name
Your business name
Your business name
Your business name
•
Confirmation that you want all account data deleted
Confirmation that you want all account data deleted
Confirmation that you want all account data deleted
Confirmation that you want all account data deleted
We will process the request within 30 days and confirm by email once complete.
We will process the request within 30 days and confirm by email once complete.
We will process the request within 30 days and confirm by email once complete.
We will process the request within 30 days and confirm by email once complete.
If You Are an End User
If You Are an End User
If You Are an End User
If You Are an End User
Path 1 — Contact the Business (Fastest)
Path 1 — Contact the Business (Fastest)
Path 1 — Contact the Business (Fastest)
The business (our Client) controls your message history in their workspace. Contact them directly and request deletion of your conversation. This is the fastest and most effective route.
The business (our Client) controls your message history in their workspace. Contact them directly and request deletion of your conversation. This is the fastest and most effective route.
The business (our Client) controls your message history in their workspace. Contact them directly and request deletion of your conversation. This is the fastest and most effective route.
The business (our Client) controls your message history in their workspace. Contact them directly and request deletion of your conversation. This is the fastest and most effective route.
Path 2 — Email Us Directly
Path 2 — Email Us Directly
Path 2 — Email Us Directly
If the business is unresponsive or you cannot identify them, email connect@tradaisdigital.com with:
If the business is unresponsive or you cannot identify them, email connect@tradaisdigital.com with:
If the business is unresponsive or you cannot identify them, email connect@tradaisdigital.com with:
If the business is unresponsive or you cannot identify them, email connect@tradaisdigital.com with:
•
Your WhatsApp phone number in international format (e.g., +91XXXXXXXXXX)
Your WhatsApp phone number in international format (e.g., +91XXXXXXXXXX)
Your WhatsApp phone number in international format (e.g., +91XXXXXXXXXX)
Your WhatsApp phone number in international format (e.g., +91XXXXXXXXXX)
•
The name or identifier of the business you messaged (if known)
The name or identifier of the business you messaged (if known)
The name or identifier of the business you messaged (if known)
The name or identifier of the business you messaged (if known)
•
Subject line: Data Deletion Request — End User
Subject line: Data Deletion Request — End User
Subject line: Data Deletion Request — End User
Subject line: Data Deletion Request — End User
We will forward your request to the Client and/or delete the data ourselves within 30 days, and confirm by email once complete.
We will forward your request to the Client and/or delete the data ourselves within 30 days, and confirm by email once complete.
We will forward your request to the Client and/or delete the data ourselves within 30 days, and confirm by email once complete.
We will forward your request to the Client and/or delete the data ourselves within 30 days, and confirm by email once complete.
What Happens After Deletion
What Happens After Deletion
What Happens After Deletion
What Happens After Deletion
•
Your data is removed from our production systems and databases
Your data is removed from our production systems and databases
Your data is removed from our production systems and databases
Your data is removed from our production systems and databases
•
Data in backups is fully rotated out within 90 days
Data in backups is fully rotated out within 90 days
Data in backups is fully rotated out within 90 days
Data in backups is fully rotated out within 90 days
•
Audit logs that reference your user ID are anonymized or deleted as per our retention schedule
Audit logs that reference your user ID are anonymized or deleted as per our retention schedule
Audit logs that reference your user ID are anonymized or deleted as per our retention schedule
Audit logs that reference your user ID are anonymized or deleted as per our retention schedule
•
Data held by Meta on their WhatsApp Business Platform is subject to Meta's own deletion process — we cannot delete messages from Meta's servers
Data held by Meta on their WhatsApp Business Platform is subject to Meta's own deletion process — we cannot delete messages from Meta's servers
Data held by Meta on their WhatsApp Business Platform is subject to Meta's own deletion process — we cannot delete messages from Meta's servers
Data held by Meta on their WhatsApp Business Platform is subject to Meta's own deletion process — we cannot delete messages from Meta's servers
Data We May Retain Longer
Data We May Retain Longer
Data We May Retain Longer
Data We May Retain Longer
We may retain the minimum required records if the law obliges us to do so — for example, tax invoices (retained for 7 years under Indian tax law), fraud-prevention records, or records relevant to an active legal dispute. These are retained only as long as legally required and are then permanently deleted.
We may retain the minimum required records if the law obliges us to do so — for example, tax invoices (retained for 7 years under Indian tax law), fraud-prevention records, or records relevant to an active legal dispute. These are retained only as long as legally required and are then permanently deleted.
We may retain the minimum required records if the law obliges us to do so — for example, tax invoices (retained for 7 years under Indian tax law), fraud-prevention records, or records relevant to an active legal dispute. These are retained only as long as legally required and are then permanently deleted.
We may retain the minimum required records if the law obliges us to do so — for example, tax invoices (retained for 7 years under Indian tax law), fraud-prevention records, or records relevant to an active legal dispute. These are retained only as long as legally required and are then permanently deleted.
How Long Does It Take?
How Long Does It Take?
How Long Does It Take?
How Long Does It Take?
We commit to processing every deletion request within 30 days of receiving it. For most requests, deletion happens within 7 business days. Backups are fully rotated out within 90 days.
We commit to processing every deletion request within 30 days of receiving it. For most requests, deletion happens within 7 business days. Backups are fully rotated out within 90 days.
We commit to processing every deletion request within 30 days of receiving it. For most requests, deletion happens within 7 business days. Backups are fully rotated out within 90 days.
We commit to processing every deletion request within 30 days of receiving it. For most requests, deletion happens within 7 business days. Backups are fully rotated out within 90 days.
Changes to These Instructions
Changes to These Instructions
Changes to These Instructions
Changes to These Instructions
If we update these Data Deletion Instructions, we will notify you via email at the address associated with your account before the changes take effect.
If we update these Data Deletion Instructions, we will notify you via email at the address associated with your account before the changes take effect.
If we update these Data Deletion Instructions, we will notify you via email at the address associated with your account before the changes take effect.
If we update these Data Deletion Instructions, we will notify you via email at the address associated with your account before the changes take effect.
If we make any changes to this policy, we will notify you directly via email at the address associated with your account. We encourage you to keep your contact details up to date so you do not miss any important updates.
If we make any changes to this policy, we will notify you directly via email at the address associated with your account. We encourage you to keep your contact details up to date so you do not miss any important updates.
If we make any changes to this policy, we will notify you directly via email at the address associated with your account. We encourage you to keep your contact details up to date so you do not miss any important updates.
If we make any changes to this policy, we will notify you directly via email at the address associated with your account. We encourage you to keep your contact details up to date so you do not miss any important updates.
Questions?
Questions?
Questions?
Questions?
Tradais Digital
Tradais Digital
Tradais Digital
Tradais Digital
Website :
Website :
Website :
Website :